Privacy Policy

Last Updated: September 18, 2025

Matched Benefits ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, start.matchedbenefits.com (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personally Identifiable Information: Information such as your name, email address, telephone number, date of birth, and demographic information (such as your zip code, city, and state) that you voluntarily give to us when you fill out the form on our Site.
  • Survey Information: Responses to our questions regarding the type of assistance you need and your current living situation.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies like LeadiD/Jornaya to help customize the Site and improve your experience.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Connect you with our network of third-party service providers and marketing partners ("Partners") who may offer products or services relevant to your needs.
  • Contact you via email, telephone, or text message with information and offers from us or our Partners.
  • Improve the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.

3. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • With our Partners: By submitting your information through our form, you direct us to share your personal and survey information with our Partners so they can contact you regarding their services. We are not responsible for the actions of these Partners.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and marketing assistance.

4. Your Choices and Rights

You have certain rights and choices regarding the information we collect:

  • Email Opt-Out: You may opt-out of receiving future email communications from us by following the unsubscribe instructions included in our emails.
  • SMS/Text Opt-Out: You may opt-out of receiving text messages by replying "STOP" to any message you receive.
  • Do Not Call: By submitting your information, you provide your express written consent to be contacted by us and our Partners at the number you provided, even if it is on a state or federal Do Not Call list. You may revoke this consent at any time by contacting us directly.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Children's Privacy

Our services are not intended for or directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

7. Changes to This Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: [email protected]